Cancellation & Refund Policy
Effective Date: September 2026 • Osmida Facility Services (Operated by Finkfold, Nellore)
1. 100% Free Rescheduling Anytime
We understand that plans can change. You can freely reschedule your booking to any other convenient date or time slot prior to helper dispatch without any penalty or rescheduling charges.
2. Zero Advance = Zero Refund Waiting
Because Osmida operates on a strict ₹0 advance policy, you are never trapped waiting 7 to 10 banking days for refund reversals. If you need to cancel before service dispatch, you owe exactly ₹0.
3. How to Cancel or Change Your Slot?
To cancel or modify your booking, simply send your Booking Reference ID via WhatsApp or call our local Nellore coordination desk:
4. What if You Are Not Satisfied?
Under our Escrow Protection model, you pay only after inspecting the completed service. If any area was missed or not up to standard, notify our coordinator within 24 hours for a prompt, complimentary touch-up visit.
Legal Operating Entity: Finkfold
Consumer Brand: Osmida Facility Services
Registered Office: Fathekhanpet, Pendemvari Street, Nellore, AP - 524003
Direct Helplines: +91 76763 58162 | +91 62815 33239
Support Hours: 8:00 AM – 8:00 PM (Monday through Sunday)