Privacy Policy

1. Our Commitment & Scope

Osmida Facility Services (operated by Finkfold) is committed to protecting your privacy and handling your personal data with utmost transparency and care. This Privacy Policy outlines our data practices in compliance with the Digital Personal Data Protection Act (DPDP Act 2023) and applicable Indian information technology regulations.

2. Information We Collect

We only collect information strictly required to coordinate, dispatch, and fulfill your requested home services:

• Contact Details: Resident name, mobile number / WhatsApp number, and optional email address.
• Premises Location: Apartment or building name, flat number, street locality, and GPS map pin for prompt arrival.
• Service Specifications: Selected help modules (dishwashing, floor mopping, kitchen assist, etc.), preferred date, and time slot.

🔒 Payment Security: Osmida collects ₹0 upfront advance. We never request or store sensitive banking passwords, credit card CVVs, or financial credentials. Payments are made post-service via secure UPI QR or cash.

3. Zero Broker Sharing Guarantee

We respect your peace of mind. Your personal phone number and home location are NEVER sold, rented, leased, or licensed to telemarketers, third-party lead brokers, or advertising networks. Contact details are shared strictly with the assigned, ID-verified Osmida helper on the day of service for dispatch navigation.

4. Work Inspection Photography & Residential Privacy

For deep cleaning, sofa extraction, or inspection audits, technicians may capture timestamped before-and-after work photos to verify service completion and process rework warranties. No photographs of residents, family members, personal documents, or private personal effects are captured or published without explicit written consent.